Acura, Cadillac fall the most in Consumer Reports’ Reliability Survey – Automotive News

Posted: Tuesday, October 20, 2015

Tesla Model S bumped off recommended list

New transmission systems designed to boost fuel economy and infotainment proved troublesome for the auto industry this year, with Acura and Cadillac taking the biggest falls in Consumer Reports’ 2015 Annual Auto Reliability Survey.

Lexus was the top brand again as Japanese brands set the pace with five companies in the top 10. Ford was the biggest gainer of the year, moving up six spots to 17th place thanks to strong performances by the redesigned F-150 and Expedition SUV.

“Ford launched a lot of new products not too long ago,” Jake Fisher, Consumer Reports’ director of automotive testing, said in an interview.

“The products were completely new. Everything from infotainment, new transmissions, new powertrains, new platforms, everything was new. They really brought the reliability down. Now that those products and platforms begin to mature, we’re seeing them continue to improve.”

Toyota followed Lexus in second place, while Audi ranked third as the top European brand, Mazda came in fourth and Subaru was fifth.

Buick, in seventh place, was the only domestic brand in the top 10 for the second year in row.

Acura and Cadillac both dropped seven spots to 18th and 25th place, respectively. Acura owners had issues with in-car electronics and transmissions in the newest RLX and TLX sedans, while Cadillac was dragged down by its CUE infotainment system.

“Cadillac’s product development experts are analyzing this data, along with other information we have [from] owners, as part of the ongoing elevation of our product portfolio,” a Cadillac spokesperson said in a statement to Automotive News. “There are significant upgrades to 2016 models in production now, including enhancements to CUE such as faster and more powerful system response and the inclusion of Apple CarPlay.”

Consumer Reports said Cadillac also was dinged by platform issues with the Escalade SUV.

“When [GM] launched last year with the large pickup truck platform, that had many problems,” Fisher said. “As we see that platform moved into the Suburban, the Tahoe, the Yukon and the Escalade, we’re seeing all of those vehicles have all types of problems.”

Things weren’t smooth for every Japanese brand.

Honda dropped four spots to eight place this year due to infotainment glitches in its redesigned and freshened vehicles. Infiniti also dropped four spots as problems continued with its InTouch infotainment system.

Typical infotainment malfunctions people experience include system lockups and screen freezes. Infotainment problems sometimes require replacement components to fix, Fisher said.

Porsche had a noticeable dip, slipping out of the top 10 to 14th place after losing five spots in the rankings. Consumer Reports said the Cayman declined, while the Macan crossover had a “below-average debut.”

The Tesla Model S had a worse-than-average predicted reliability score with problems stemming from the drivetrain, power equipment, charging equipment, center console, body and sunroof squeaks, rattles and leaks.

The magazine, citing reliability issues, said it no longer recommends the Tesla Model S even though it is the magazine’s top-scoring vehicle in road tests. Following the release of the report, Tesla shares fell as much as 10 percent, and closed down 7 percent to $213.03.

Tesla is still optimistic. 

“Consumer Reports also found that customers rate Tesla service and loyalty as the best in the world. Close communication with our customers enables Tesla to receive input, proactively address issues, and quickly fix problems,” a Tesla spokesperson said in a statement to Automotive News. “Over-the-air software updates allow Tesla to diagnose and fix most bugs without the need to come in for service. In instances when hardware needs to be fixed, we strive to make it painless.”

After Ford, the largest improvements came from Kia, Hyundai and Volkswagen –with each brand moving up four spots. German rivals BMW, in 11th place, and Mercedes-Benz, in 21st place, each bettered their rankings by three spots.

Audi, Dodge, in 23rd place, and Subaru each gained two spots in the rankings. Nissan, in 15th place, and Chevrolet, in 20th place, each improved by one spot this year.

Consumer Reports says Audi and BMW each have reliable dual-clutch transmissions. The continuously variable transmissions in Honda and Toyota hybrids are “strong performers” as well, according to Consumer Reports.

“All manufacturers are trying to get better fuel efficiency whether it be for CAFE or just competitive advantage,” Fisher said. “Some manufacturers are able to get that fuel efficiency in ways that retain the reliability. Some are struggling.”

Ram, Jeep and Fiat finished in the bottom three spots respectively, prompting their parent Fiat Chrysler Automobiles to put out a statement. 

“We greatly value customer feedback and use it to continuously improve our vehicles. Because of this fact, we’re significantly accelerating our pace of improvement for our entire product lineup,” Matt Liddane, vice president for quality at FCA North America, said in the statement. “We compete with many other global players in an industry that’s always evolving and is certainly not standing still; so, we need to continue to push harder.”

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