Beyond fixing cars, what will Volkswagen do for its customers? – Los Angeles Times

Posted: Thursday, October 08, 2015

Volkswagen’s sales pitch captured exactly what Jonathan Lea wanted — a sporty car that logged top fuel economy and was so green the federal government rewarded buyers with a $1,300 tax credit.

“It was the total package,” Lea said.

Now that he knows the truth about the car’s pollution, and VW’s cheating on emissions tests, he wants the automaker to buy the car back and send it to the scrap heap. His 2009 Jetta TDI has already lost a lot of resale value, and he wants a different — and legitimately green — car.

“It is quite a predicament that they are in — and that I am in,” Lea said. “Hopefully, it will be resolved soon.”

A quick resolution is doubtful as VW faces an extraordinarily complex recall of 482,000 cars in the U.S. and as many as 11 million worldwide. “Fixing” the cars is likely to hurt the car’s performance and fuel economy. And that means VW will have to find another way to compensate owners on top of the repairs, experts say.

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