The Tennessee Motor Vehicle Commission has suspended the license for Nashville Motor Cars.
The business has 24 complaints filed against it.
Several residents who had cars on consignment at the dealership recently filed fraud and theft reports with police after their vehicles went missing.
“I would love to know where my car is,” said Billy Jo Josovitch, who left her Porsche to be sold on consignment.
Some reports also dealt with missing titles after people bought cars there.
Mark Hillhouse and his wife owe $30,000 for a trade-in the dealership didn’t pay off.
“We’re not alone,” Hillhouse said. “A lot of people have been burnt.”
One woman learned from Channel 4 she may not really own the truck she bought for her daughter. The previous owner is still making payments on it.
The Channel 4 I-Team has now learned the dealership is accused of issuing a fake warranty for work that was never done.
Chris Victory with Rockstar Transmissions said a customer came in wanting him to honor work supposedly done under warranty to her pickup truck.
Victory said he had never seen the truck before and didn’t do the work. He said the warranty was bogus.
“It’s just shady all the way around,” he said. “None of this was checked. None of it was initialed.”
The warranty indicated that Nashville Motor Cars paid for the transmission work.
“Of course it’s fake,” Victory said.
The commission suspended the license of the dealership’s two locations in Smyrna and Murfreesboro.
“It’s really bad,” said Eddie Roberts, chairman of the Tennessee Motor Vehicle Commission. “Again, it’s worse than an embarrassment for our industry. It’s just a sad day.”
Channel 4 has been unable to track down Randy Roth, owner of Nashville Motor Cars. No one answered the door at this last known address.
The licensing board’s investigators cannot find him either.
“As far as we know, he is nowhere to be found at this time,” board attorney Kimberly Stark said.
Paula Shaw, executive director of the Tennessee Motor Vehicle Commission, said they can still move to revoke Roth’s license for good.
“We will move forward with the action regardless of whether he is located,” Shaw said.
The company was disciplined by the board in 2013 and 2014 for similar complaints. They were fined $1,500 each time.
“You always hope that there was more that you could have known or seen, but in that case, we acted appropriately,” Shaw said.
The dealership closed its doors a week ago on Saturday. Witnesses told Channel 4 a creditor towed away all the cars in the middle of the night.
Consumers who feel they were defrauded can file a complaint with the Tennessee Motor Vehicle Commission.
Nashville Motor Cars is bonded, but only for $50,000. State officials said the bond probably won’t cover all the claims likely to be filed against the company.
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