Fiat Chrysler announces buyback program details – Detroit Free Press
Fiat Chrysler Automobiles on Monday announced the details of a buyback program that was imposed on the automaker after a federal investigation into a track record of poor recall completion rates that led to an unprecedented $105 million in penalties.
The buyback program involves three of 23 Fiat Chrysler recall campaigns investigated by the National Highway Traffic Safety Administration.
Customers who own the vehicles in the buyback program will receive cash and can use it however they please. Fiat Chrysler’s additional incentives — which were not required by the NHTSA — are designed to reward customers who decide to stay with the automaker.
Those incentives are on top of a trade-in value that will be calculated based on “good” market value plus 10% for nearly 200,000 Ram pickups and Dodge SUVs that qualify for the program.
The automaker said Monday that owners of Ram trucks and Dodge SUVs that are eligible for the buyback program also will be eligible for incentives of $1,000 to $2,000 if they buy a Chrysler, Jeep, Dodge or Fiat vehicle.
“We are servicing vehicles, and we encourage affected customers to contact their dealers,” Scott Kunselman, senior vice president of vehicle safety and regulatory compliance said in a statement. “It is imperative that all vehicles implicated by recalls are inspected and serviced, as required.”
The NHTSA cracked down on the automaker after it discovered recalls were talking longer than they should because of inadequate communication with dealers and customers and the time it took to get the parts necessary to dealers to repair vehicles.
The automaker also said it has selected Deloitte, an accounting firm, to conduct a comprehensive review and evaluation of the company’s existing recall practices and to monitor its compliance with the NHTSA’s consent agreement. The consent agreement required the automaker to hire an independent auditor.
The buyback program covers Ram pickups and Dodge SUVs initially recalled in 2013 because they can lose power steering while in motion or have axle problems.
Ram pickups and Dodge SUVs that have already been repaired are not eligible for the repurchase program.
Fiat Chrysler said customers who want to participate in the repurchase program should visit www.fcarecall.com starting Tuesday. There, customers will see a preliminary estimated value of their vehicles, according to “good” market value, plus 10%.
Starting Oct. 1, customers can contact dealers to arrange for vehicle inspections. Dealers will then call a third-party administrator to complete the inspection and present a final offer to customers, who then have three options:
The automaker also announced new incentives for owners of 1993-98 Jeep Grand Cherokee and 2002-07 Jeep Liberty SUVs that were recalled, but not yet repaired, as of July 24.
Those vehicle owners can either:
The automaker said it has started to mail notices to all of the eligible owners who qualify for the buyback program as well as those who qualify for the Jeep SUV recall and repair incentives.
Where to find additional information:
Information about a vehicle’s eligibility may be determined by inputting its Vehicle Identification Number (VIN) into the search engines at any of the following sites:
If its status is “open,” it is unremedied and therefore eligible.
Call: Fiat Chrysler’s customer service number for recalls: 800-853-1403.
Eligible buyback vehicles
Owners of the following vehicles are eligible for the buyback program as long as they have not already had their vehicle repaired to address the recalls:
- 2009 Chrysler Aspen and Dodge Durango SUVs produced from Jan. 3, 2008, through Dec. 18, 2008
- 2009-12 Dodge Ram/Ram 1500 pickups produced from Feb. 27, 2008, through June 30, 2009, and from Dec. 1, 2009, through Oct. 20, 2011
- 2009-11 Dodge Dakota pickups produced from Feb. 27, 2007, through June 30, 2009, and from Dec. 1, 2009, through Sept. 30, 2011
- 2008-12 Dodge Ram/Ram 2500 and 3500 4×4 pickups
- 2008-12 Dodge Ram/Ram 3500 4×2 Cab Chassis vehicles
- 2008 Dodge Ram/Ram Mega Cab 4×4 pickups
- 2008-12 Dodge Ram/Ram 4500 and 5500 trucks produced from Feb. 20, 2007, through December 2012