Richmond based CarMax under fire for selling recalled cars –

Posted: Wednesday, August 26, 2015

RICHMOND, Va. — A U.S. Senator from Connecticut is calling out Richmond based CarMax for selling recalled cars.

Senator Richard Blumenthal told our sister station in Hartford that used car companies like CarMax are selling recalled cars that may have issues that put drivers in danger.

He wants the Federal Trade Commission to stop what he calls their “deceptive” advertising. This is when dealers call cars “certified” even though the cars are on a recall list.

“What that means for the buyer is that they are driving cars with deadly defects,” said Blumenthal.

Jennifer Baker, of Henrico County purchased a car from CarMax back in 2013. She said after around a month she found out the car was recalled.

Jennifer Baker purchased a car from CarMax back in 2013.

Jennifer Baker purchased a car from CarMax back in 2013.

“There was a defective hose, it busted loose and the engine light was flashing it almost broke down,” said Baker.

Baker said she agrees with the lawmaker’s effort to try to crack down on used car dealers like CarMax.

However, a spokesman for CarMax said CarMax leads the industry in recall transparency.

Here is their entire statement:

“Every vehicle on and our mobile app includes a link to the National Highway Traffic Safety Administration’s (NHTSA) VIN lookup website, with the VIN pre-populated, allowing customers to obtain open recall information on any CarMax used vehicle. Before any customer purchases a used vehicle in our stores, a CarMax associate and the customer review the vehicle’s NHTSA VIN-specific recall report and the customer signs a form acknowledging receipt of the recall report with their sales documents.

The information presented in the press conference was compiled with the tools CarMax provides to consumers on and in our stores. This further demonstrates how effective CarMax’s tools are in providing complete transparency regarding recalls.”
— Casey Werderman, Public Affairs CarMax Inc.

CBS 6 also spoke with several other people who have purchased cars from CarMax. They said they have never had any problems with the company and feel that they know exactly what they are buying.

“It was a great experience, we prefer to buy from CarMax than we do a dealer,” said Edward Williamson.


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