Survey: Recalls make Americans less satisfied with cars – CNBC

Posted: Tuesday, August 25, 2015

Rising prices also contributed to the consumer frustration. Car prices are up 11 percent since 2010 and hit records all year, rising to an average $32,932 in July, according to the auto website.

The index’s automobile satisfaction score this year dropped nearly 4 percent to 79 out of 100. In 2004, the last time the score was that low, the industry set the previous annual record for recalled vehicles at 30.8 million.

Of the 27 brands tracked in the index, 15 saw their satisfaction scores decline, while only Acura and BMW improved.

Foreign-based brands led the survey, with Toyota’s Lexus luxury brand on top at 84, followed by Acura, Lincoln and Mercedes-Benz, tied at 83. BMW, Subaru, Toyota, Hyundai, Buick and Cadillac rounded out the top 10. Fiat Chrysler’s Fiat brand had the lowest satisfaction score at 73.


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