GM website offers ignition switch recall information by model, year – The Detroit News

Posted: Monday, August 18, 2014

General Motors Co. is now offering specific ignition switch-related recall information by vehicle model and year on its recall website, gmignitionupdate.com.

The expanded website now gives details on ignition switch-related recalls affecting a particular vehicle and what customers should do if theirs is part of a recall. The website was originally created earlier this year to help get information to customers affected by the recall of 2.59 million older Chevrolet Cobalts, Saturn Ions and other cars for defective ignition switches that can move from the ?run? position while driving. If vehicles move from the ?run? position while driving, it cuts engine power and disables power steering and air bags. That recall is linked to 54 crashes and 13 deaths.

The Detroit automaker has now recalled more than 16.45 million vehicles this year for ignition switch problems. The website now gives information on related recalls such as the unintended ignition key rotation recall on 1998-2002 Oldsmobile Intrigues and the recall of 2010-2014 Chevrolet Camaros in which the key fob can turn off the ignition if bumped.

The expanded website went live late Friday, GM spokesman Alan Adler said.

He said the website was broadened to ?make it easier for customers.? Adler said GM owners eventually will be able to register for parts on the site.

GM dealers as of Saturday have repaired more than 806,000 vehicle ignition switches out of the 2.59 million. More than 10,000 GM owners have placed their parts orders by using online resources, Adler said.

The carmaker also has launched a recall website that allows users to search using a vehicle identification number (VIN). It is available at recalls.gm.com. There, owners or prospective buyers of any GM vehicle can research open vehicle recalls by entering the vehicle?s 17-character VIN. The website includes recalls for Chevrolet, Buick, GMC, Cadillac, Pontiac, Oldsmobile, Saturn, Hummer and Saab cars, trucks and SUVs.

The National Highway Traffic Safety Administration says the average recall completion rate in the U.S. is about 75 percent each year, but the rate for older vehicles is much lower. All automakers must provide a free online recall search by VIN on their websites this month. The search also will be available at NHTSA?s website, www.safercar.gov.

Last month, NHTSA said it would move forward with the rule it first announced in August 2013 that requires major automakers and motorcycle manufacturers provide an online VIN searchable database for recalls. Two automaker groups had sought to delay the rollout by several months.


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